Licensing information

Exemplar Mortgages Limited [FSP1003835], is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Nature and scope of advice

Exemplar Mortgages Limited only provides financial advice about mortgages provided by the following product providers:

  • ANZ Bank
  • ASB Bank
  • BNZ Bank
  • The Co-Operative Bank
  • Bank of China
  • SBS Bank
  • Bluestone
  • Resimac
  • Pepper Money
  • Avanti Finance

Fees and costs

In most cases, Exemplar Mortgages Limited does not charge clients any fees, expenses, or any other amount for the financial advice we provide, however, we may charge you a fee if we provide mortgage advice and act on your behalf in a transaction where we do not receive a commission from the providers listed above or in the schedule that follows. If the fee is charged, it is calculated at 0.8% of the total lending amount and it has been agreed in advance.

Conflict of interest and commissions

Exemplar Mortgages Limited and our financial advisers receive commissions from lending product providers through which we place business and only when you take out a mortgage arranged by us with them. We may also receive commissions when we refer you to insurance, business finance or KiwiSaver providers. The amount of the commission we receive depends on the provider, and it is determined as a percentage of the lending amount, insurance premium, or KiwiSaver balance.

More specific details of these commissions will be provided in our first meeting, and we have a clear understanding of your goals, also the commission details will be provided again at the time the advice is given.

To ensure Exemplar Mortgages advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on your personal goals and circumstances.
  • All our advisers undergo annual training about how to manage conflicts of interest.
  • We undertake an annual independent Compliance Assurance Review by a compliance adviser.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, have a problem or concern, please tell us as soon as possible by emailing at complaints@exemplarmortgages.co.nz

When we receive a complaint, we manage it by following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may contact you to gather further information.
  • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
  • We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service.

Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service, provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. You can contact Financial Services Complaints Limited (FSCL) as follows:
Call: 0800 347 257
Email: complaits@fscl.org.nz
Write to: FSCL, PO Box 5967, Wellington, 6145

Duties Information

Exemplar Mortgages Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests;
  • exercise care, diligence, and skill;
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services;
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact Details

Exemplar Mortgages Limited [FSP1003835] is the Financial Advice Provider.
Call: +64 (21) 806 223
Email: admin@exemplarmortgages.co.nz
Write to: 16 Leebank Crescent, Riverhead – Auckland

A written copy of this information is available on request.